Return Policy

All returns must get a returned merchandise authorization (RMA) number and this number must be on the package when it is returned. Returns must be made within 30 days. Unopened items in their original packages can be returned for a refund or exchange with no questions asked. Buyer is responsible for return shipping costs. Reimbursement for return shipping costs will be paid for defective items returned within 7 days and shipping mistakes only. A replacement for a defective item will be sent out after the original item is returned and examined. Return shipping costs can not exceed the original shipping costs. Make sure that you receive the item that you were expecting before opening it or mounting it. If we can not resell it as new, we can not refund your payment for it. We honor all manufacturers' warranties.  Buyer pays shipping costs for warranty returns. If you have any questions please e-mail us at
returns@cruisermax.com




Delivery


All items to the Continental US are shipped via UPS ground. UPS does not deliver to P.O. Boxes. If you only give us a P.O. Box, we are required to ship via USPS. UPS charges a $5.00 fee for packages sent to the wrong address. If this happens and it is your fault, we will bill you. Make sure that you give us the correct address. Some lighter items that are able to be put into a bubble envelope will be shipped via USPS first class mail. All international deliveries are shipped via USPS Air unless other arrangements are made. Several large items have had the oversize package charge built into their prices.



Payments

We accept money orders and certified checks in US dollars, Visa, Mastercard, Discover, Paypal and cash. No COD's will be accepted. Personal checks are accepted but, will take 3 weeks to clear before shipping item.



Sales Tax

Sales tax of 6.5% will be added to all purchases that are sent to an address in Ohio. Ohio requires that taxes be calculated on the cost of shipping also. There will be no sales tax added to any shipment sent to any address outside of Ohio.

Pricing

We try to always have the lowest prices available. Please let us know if you see an identical item advertised for less somewhere else and we will see what can be done. We do not have any handling fees that get built into our pricing and our shipping costs are some of the lowest in the industry. Please keep this in mind when comparing prices. Some manufacturers set limits on how much we are allowed to discount their products in our advertising.